1. Return Eligibility

You may return MonkSugar products within 7 days of delivery if:

• The product is damaged or defective on arrival
• You received the wrong product
• The product is expired or near expiry (less than 3 months)
• The seal is broken or tampered with during transit

2. Non-Returnable Items

Due to food safety regulations, we cannot accept returns for:

• Opened or used products (seal broken by customer)
• Products damaged due to mishandling after delivery
• Products returned after 7 days of delivery

3. How to Request a Return

1. Email us at support@themonkcompany.in within 7 days of delivery
2. Include your order ID and photos of the damaged/defective product
3. Our team will review and respond within 24-48 hours
4. If approved, we'll arrange a pickup or provide return shipping instructions

4. Refund Process

Once we receive and inspect the returned product:

• Approved Returns: Full refund to original payment method within 5-7 business days
• Replacement Option: You can choose a replacement instead of a refund
• Shipping Costs: We cover return shipping for defective/wrong products

5. Cancellation Policy

• Before Shipping: Full refund, no questions asked
• After Shipping: Cannot be cancelled; please initiate a return after delivery

6. Damaged in Transit

If your order arrives damaged, please take photos/videos before opening and contact us immediately. We'll send a replacement at no extra cost.